This 4-day course focuses on the design, implementation and operational management of various forms of service catalogues based on ITIL best practices. This course extends ITIL theory with numerous practical examples and real-world exercises oriented around service catalogues. The course includes topics such as design, implementation and operational management, as well as, how to overcome real-world challenges related to service catalogues. Additionally, this course covers how to work with the business to identify services and how to use the service catalogue to set important boundaries within an organization. This is a hands-on course that provides numerous exercises that give a real-world understanding of service catalogueues.
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