This four-day course focuses on the practical adoption and application of a problem management process, as well as the application of various problem management techniques to identify and correct real-world problems. Many of the techniques discussed in this course are described in the ITIL® Service Operation publication. This course takes the approach that problem management is an aspect of many roles in an organization. Through a series of practical, real-world exercises this course teaches how to use problem management techniques to address real-world problems. This course demonstrates how leading organizations establish methods of consistently identifying and handling problems using common best practice guidance. This is a hands-on course that provides numerous exercises that give a real-world understanding of a consistent, predictable, and repeatable approach to identifying and handling problems.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.