Overview
This one day course provides a high-level overview of ITIL® 4 best practices. Key ITIL 4 practices, activities and other aspects are discussed. Additionally, the ITIL 4 service value system and service value chains are introduced and described along with important ITIL concepts and terminology.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Schedule Classes
What You'll learn
Curriculum
- Module 1: Course introduction
- Module 2: Basic concepts of service management
- Module 3: The four dimensions of service management
- Module 4: Guiding principles of service management
- Module 5: The service value system and service value chain
- Module 6: General management practices
- Module 7: Practice exam I
- Module 8: Practice exam II
- ITIL 4 Foundation Certification exam
Course introduction
- What is ITIL?
- History of ITIL
- The concepts of a service
- Services and service management
- Outcomes and outputs
- Costs and risks
- Utility, warranty and value
- Organizations
- Consumers, customers and users
- Sponsors
- Service offerings
- Service relationship management
- Service provision
- Service consumption
- Service management practices and processes
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Understanding and using the guiding principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- The service value system
- The service value chain
- Service value chain activities
- Plan
- Improve
- Engage
- Design and transition
- Obtain and build
- Deliver and support
- The general management practices
- Continual improvement
- Information security management
- Relationship management
- Supplier management
Practice exam I
Practice exam II
ITIL 4 Foundation Certification exam
Prerequisites
Interested in this course? Let’s connect!
Course features
FAQs
The ITIL 4 Awareness course is highly recommended for current and aspiring –
- CIOs, CTOs
- Service management professionals
- IT managers and directors
- IT auditors
- Change managers, change management professionals
- Continual improvement professionals
- Service desk professionals
- IT professionals
A minimum internet speed of 2 MBPS is recommended.
All the sessions are recorded. So even if you miss a class, you can access a recorded video of the session in your LMS.
You will get lifetime access to LMS and all the learning material in it.
