The Continual Service Improvement process is all about using methods of quality management to learn from past incidents and failures to constantly improve the effectiveness and efficiency of processes and operations. It covers aspects like service review, process evaluation, CSI initiatives and monitoring of the CSI initiatives.
ITIL Continual Service Improvement course will allow participants to learn the principles, concepts, processes, and best practices described in the ITIL continual service improvement core volume. Through a series of lectures and hands-on practical exercises participants will be prepared for both the adoption of service management best practices in the organization and for the certification exam that occurs at the end of the class. This course focuses on topics such as continual service improvement principles, the business value of continual service improvement, using the continual service improvement approach, and the Deming Cycle.
The ITIL Foundation certification is a pre-requisite to take the exam at the end of the class. Proof of certification must be provided in order to receive continual service improvement exam results.
Please note, this course and all of our accredited ITIL courses are only offered together with the respective exam.
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