Overview

Cognixia’s ITIL Planning, Protection, and Optimization course covers the principles, concepts, processes and best practices described in the ITIL planning, protection and optimization syllabus. The course also covers information from the ITIL Service Design and ITIL Service Strategy core volumes. This course aims to build an understanding of the sources of demand for services in an organization, how those services can be designed in a way to effectively and efficiently respond to that demand, and how to protect services from significant interruptions and security-related risk.

The following processes are covered in this course:

Design coordination

Demand management

Capacity management

Availability management

IT service continuity management

Information security management

Designing and implementing these processes is discussed in detail in this course.

The ITIL Foundation certification is a pre-requisite to take the exam at the end of the class. Proof of certification must be provided in order to receive planning, protection and optimization exam results.

Please note, this course and all of our accredited ITIL courses are only offered together with the respective exam.

ITIL is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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What you'll learn

  • Review of basic service management concepts
  • Design coordination
  • Demand management
  • Capacity management
  • Availability management
  • IT service continuity management
  • Information security management
  • Technology and implementation considerations

Prerequisites

  • ITIL Foundation certification (v3 or newer)
  • Ideally, 2 or more years of related work experience
  • Read ITIL Service Strategy 2011 Edition and ITIL Service Design 2011 Edition

Curriculum

Course introduction and overview
  • History of ITIL
  • What is a service?
  • Utility, warranty and value
  • Assets, resources and capabilities
  • What is a service management?
  • Stakeholders
  • Processes and functions
  • Generic service management roles
  • The service lifecycle map
  • Design coordination
  • Purpose
  • Objectives
  • Scope
  • Business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Sources of information
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Roles and responsibilities
  • Purpose
  • Objectives
  • Scope
  • Business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Sources of information
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Roles and responsibilities
  • Purpose
  • Objectives
  • Scope
  • Business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Sources of information
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Roles and responsibilities
  • Purpose
  • Objectives
  • Scope
  • Business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Sources of information
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Roles and responsibilities
  • Purpose
  • Objectives
  • Scope
  • Business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Sources of information
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Roles and responsibilities
  • Good practices for process implementation
  • Generic requirements for service design technology
  • Evaluation criteria for technology and processes
  • Planning and implementing service management technologies
  • Challenges, risks and critical success factors associated with implementing technologies and processes
Exam review
Practice exam

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Course Feature

Course Duration
24x7 Support
Lifetime LMS Access
Price match Gurantee

FAQs

This course is highly recommended for current and aspiring:
  • IT staff
  • Service desk staff
  • Business staff
  • Executive leadership
  • Service management staff
  • Incident managers
  • Problem managers
  • IT governance staff
  • Financial management staff
  • Business relationship managers
  • Service level managers
  • Service transition staff
  • Release and deployment management staff
  • Knowledge management staff
  • Service operation staff
  • Change managers
  • Quality improvement staff
  • Continuity planning staff
  • Information security staff
A minimum internet speed of 2 MBPS is recommended.
All the sessions are recorded. So even if you miss a class, you can access a recorded video of the session in your LMS.
You will get lifetime access to LMS and all the learning material in it.
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