Cognixia’s ITIL Planning, Protection, and Optimization course covers the principles, concepts, processes and best practices described in the ITIL planning, protection and optimization syllabus. The course also covers information from the ITIL Service Design and ITIL Service Strategy core volumes. This course aims to build an understanding of the sources of demand for services in an organization, how those services can be designed in a way to effectively and efficiently respond to that demand, and how to protect services from significant interruptions and security-related risk.
The following processes are covered in this course:
IT service continuity management
Information security management
Designing and implementing these processes is discussed in detail in this course.
The ITIL Foundation certification is a pre-requisite to take the exam at the end of the class. Proof of certification must be provided in order to receive planning, protection and optimization exam results.
Please note, this course and all of our accredited ITIL courses are only offered together with the respective exam.
ITIL is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.