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Overview

The ITIL – RCV module is one of the certification tracks in the ITIL Service Capability work stream. The track focusses on how the RCV practices can be practically employed to bring about successful planning, testing and implementation of new services that are aimed at meeting the organization’s or the user’s requirements. It helps professionals build an understanding of ITIL Service Transition process, enabling them to manage change effectively.

Cognixia’s ITIL Release, Control and Validation course covers the principles, concepts, processes, and best practices described in the ITIL release, control and validation syllabus. It also covers information from the ITIL service transition and service operation core volumes. This course focuses on concepts, techniques and aspects that are important to understanding and managing change and the risk related to change, including hands-on information about designing and implementing these processes.

The ITIL Foundation certification is a pre-requisite to take the exam at the end of the class. Proof of certification must be provided in order to receive release, control and validation exam results.

Please note, this course and all of our accredited ITIL courses are only offered together with the respective exam.

ITIL is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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What you'll learn

  • Review of basic service management concepts
  • Service asset and configuration management
  • Change management
  • Change evaluation
  • Release and deployment management
  • Service validation and testing
  • Request fulfillment
  • Knowledge management
  • Technology and implementation considerations

Prerequisites

In order to pursue the ITIL RCV examination, it is mandatory to have the ITIL Foundation certification (v3 or newer). Ideally, 2 or more years of related work experience is highly recommended. It is also advised to read ITIL Service Operation 2011 Edition and ITIL Service Transition 2011 Edition.

Curriculum

Course introduction and overview
  • History of ITIL
  • What is a service?
  • Utility, warranty and value
  • Assets, resources and capabilities
  • What is a service management?
  • Stakeholders
  • Processes and functions
  • Generic service management roles
  • The service lifecycle map
  • Design coordination
  • Purpose
  • Objectives
  • Scope
  • Business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Sources of information
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Roles and responsibilities
  • Purpose
  • Objectives
  • Scope
  • Business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Sources of information
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Roles and responsibilities
  • Purpose
  • Objectives
  • Scope
  • Business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Sources of information
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Roles and responsibilities
  • Purpose
  • Objectives
  • Scope
  • Business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Sources of information
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Roles and responsibilities
  • Purpose
  • Objectives
  • Scope
  • Business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Sources of information
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Roles and responsibilities
  • Purpose
  • Objectives
  • Scope
  • Business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Sources of information
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Roles and responsibilities
  • Purpose
  • Objectives
  • Scope
  • Business value
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Sources of information
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Roles and responsibilities
  • Good practices for process implementations
  • Good practices for technology design, evaluation and implementation
  • Challenges, risks, and critical success factors related to designing, transitioning and operating service management processes and supporting technologies
Exam Review
Practice Exam
Each participant receives a copy of the following Kindle books:
  • Service Operation and Service Transition: Practical Applications of Operational Concepts, Processes and Best Practices
  • Core Elements of Service Operation and Service Transition
  • Release, Control and Validation Exam Question – Set I
  • Release, Control and Validation Exam Question – Set II

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Course Feature

duration Course Duration
24x7 24x7 Support
access Lifetime LMS Access
gurantee Price match Gurantee

FAQs

This course is highly recommended for current and aspiring:
  • IT professionals
  • Service desk professionals
  • Business professionals
  • Executive leadership
  • Service management professionals
  • Incident managers
  • Problem managers
  • IT governance professionals
  • Financial management professionals
  • Business relationship managers
  • Service level managers
  • Service transition professionals
  • Release and deployment management professionals
  • Knowledge management professionals
  • Service operation professionals
  • Change managers
  • Quality improvement professionals
  • Continuity planning professionals
  • Information security professionals
A minimum internet speed of 2 MBPS is recommended.
All the sessions are recorded. So even if you miss a class, you can access a recorded video of the session in your LMS.
You will get lifetime access to LMS and all the learning material in it.
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