The ITIL Service Design Lifecycle discusses the designing of new IT services, as well as making modifications and improvements to existing ones, it is all about identifying service requirements and creating new service offerings; while also working on modifying and improving the existing service designs.
In Cognixia’s ITIL Service Design Lifecycle course, participants will learn about the principles, concepts, processes and best practices described in the ITIL service design core volume. Through a series of lectures and hands-on practical exercises, participants will be prepared for the adoption of service management best practices in the organization. This course focuses on key topics such as service design principles, organizing for service design, challenges, risks, and key performance indicators.
The ITIL Foundation certification is a pre-requisite to take the exam at the end of the class. Proof of certification must be provided in order to receive service design exam results.
Please note, this course and all of our accredited ITIL courses are only offered together with the respective exam.
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