The ITIL – Service Operations module is one of the certification tracks offered within the ITIL Service Lifecycle work stream. The Service Operations track emphasizes the principles, processes, operational activities and functions that help an organization as well as individual professionals manage the performance of their products and services successfully.
In ITIL Service Operations course, participants will learn about the principles, concepts, processes and best practices described in the ITIL service operation core volume. Through a series of lectures and hands-on practical exercises, participants will be prepared for both the adoption of service management best practices in the organization and for the certification exam that occurs at the end of the class. This course focuses on topics such as service operation principles, organizing for service operation, challenges, risks, common service operation activities and key performance indicators.
The ITIL Foundation certification is a pre-requisite to take the exam at the end of the class. Proof of certification must be provided in order to receive service operation exam results.
Please note, this course and all of our accredited ITIL courses are only offered together with the respective exam.
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