In the ITIL Service Strategy course, participants will learn about the principles, concepts, processes and best practices described in the ITIL service strategy core volume. Through a series of lectures and hands-on practical exercises, participants will be prepared for both the adoption of service management best practices in the organization, and for the certification exam. This course focuses on service strategy processes such as strategy management for IT services, service portfolio management, financial management for IT services, demand management and business relationship management. The course also covers topics such as governance, understanding customer needs, defining, creating and managing a service portfolio, and identifying sources of customer demand.
The ITIL Foundation certification is a pre-requisite to take the exam at the end of the class. Proof of certification must be provided in order to receive service strategy exam results.
Please note, this course and all of our accredited ITIL courses are only offered together with the respective exam.
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