In this 3-day course participants learn about the principles, concepts, processes and best practices described in the ITIL® service transition core volume. Through a series of lectures and hands-on practical exercises participants will be prepared for the adoption of service management best practices in your organization and for the certification exam.
This course covers the service transition processes, such as, transition planning and support, service asset and configuration management, change management, release and deployment management, knowledge management, change evaluation and service validation and testing.
This course focuses on topics such as service transition principles, organizing for service transition, challenges, risks and key performance indicators.
The ITIL Foundation certification is a pre-requisite to take the exam at the end of the class. Proof of certification must be provided in order to receive service transition exam results.
Please note, this course and all of our accredited ITIL courses are only offered together with the respective exam.
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