ITIL® 4 Foundation

Overview

In this course participants receive an introduction to the Information Technology Infrastructure Library version 4, commonly known as ITIL® 4. ITIL 4 provides a set of guiding principles and best practices that are commonly used by organizations around the world to generate value and deliver high-quality and cost-effective services to consumers and customers. In this class, participants are introduced to ITIL 4 concepts and practices and they learn how organizations can use this information to conduct business activities more efficiently and effectively. Upon completion of this course, participants will be qualified to attend more advanced ITIL 4 courses that provide more detailed information about ITIL 4 concepts and practice and how they can help organizations.

Please note, this course and all of our accredited ITIL courses are only offered together with the respective exam.

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Upcoming Schedule

Online Batch

Week Days: Sat to Sun

Date: 16 July 2022 to 24 July 2022
Time: 8 AM to 12 PM IST

Access: Access to LMS for attending the sessions and allied learning material to be provided after enrollment

Course Objectives

Participants will learn the basic concepts of service management:

The concept of a service
Services, risk, cost and service management
Service relationship management
The four dimensions of service management
Guiding principles of service management
The service value system
Service value chain
General management practices
Service management practices
Technical management practices

Curriculum

What is ITIL?
History of ITIL?
The concepts of a service
Services and service management
Outcomes and outputs
Costs and risks
Utility, warranty and value
Organizations
Consumers, customers and users
Sponsors
Service offerings
Service relationship management
Service provision
Service consumption
Service management practices and processes
Exercise 1: Basic concepts of service relationship management

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
Exercise 2: Understanding the four dimensions of service management

Understanding and using the guiding principles
Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate
Exercise 3: Understanding the guiding principles of service management

The service value system
The service value chain
Service value chain activities
- Plan
  - Purpose
  - Inputs and outputs
- Improve
  - Purpose
  - Inputs and outputs
- Engage
  - Purpose
  - Inputs and outputs
- Design and transition
  - Purpose
  - Inputs and outputs
- Obtain and build
  - Purpose
  - Inputs and outputs
- Deliver and support
  - Purpose
  - Inputs and outputs
Exercise 4: Service value system and service value chain

The general management practices
Continual improvement
- The continual improvement model
Information security management
Relationship management
Supplier management
Exercise 5: The continual improvement register

Service management practices
Service level management
Availability management
- Availability
Capacity and performance management
Service continuity management
IT asset management
- IT asset
Service configuration management
- Configuration item
Change control
- Change
Release management
Monitoring and event management
- Event
Incident management
- Incident
Problem management
- Problem
- Known error
Service request management
The service desk
The technical management practices
Deployment management
Exercise 6: Overall review

Practice exam I

Practice exam II

ITIL 4 Foundation Certification exam

Course Features

COURSE DURATION

16 hours of live, online, instructor-led training

24x7 SUPPORT

Technical & query support round the clock

Lifetime LMS Access

Access all the materials on LMS anytime, anywhere

PRICE MATCH GUARANTEE

Guranteed best price aligning with quality of deliverables

FAQ

The ITIL 4 Foundation course is highly recommended for:

IT professionals
Service desk professionals
Business professionals
Executive leadership
Service management professionals
Incident managers
Problem managers
Business relationship managers
Change managers
Quality improvement professionals
Anyone interested or involved in application of ITIL 4 concepts and practices

A minimum internet speed of 2 MBPS is recommended.

All the sessions are recorded. So even if you miss a class, you can access a recorded video of the session in your LMS.

You will get lifetime access to LMS and all the learning material in it.

Get more information