ITIL 4 What to Expect

Overview

The next evolution of ITIL – ITIL 4 launched last month and it expands further on prior versions of ITIL by providing a practical and flexible basis to support organizations in their digital transformation journey, providing an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services. ITIL 4 enables IT organizations to continue to play a crucial role in an overall business strategy.

The webinar will discuss:

  • What’s new in ITIL 4
  • What are the differences between ITIL 4 and ITIL v3
  • Changes to the ITIL certification program