Overview
The course equips participants with the knowledge and skills essential to configure and manage Cloud PBX with PSTN calling, Cloud PBX with on-premises PSTN connectivity, Cloud Connector Edition and on-premises Enterprise Voice. The course also discusses procedures, guidelines, best practices and other important considerations that would help participants implement, optimize and troubleshoot Skype for Business Online and Skype for Business Server 2015 voice solutions.
What You'll Learn
- Describe the various voice workloads available with Skype for Business Online and Skype for Business Server 2015
- Assess a network in preparation for a Skype for Business Server 2015 or Skype for Business Online voice solution
- Deploy and configure a Skype for Business voice solution that combines Skype for Business Online and Skype for Business Enterprise Voice
- Deploy and configure Cloud PBX with PSTN Calling
- Configure on-premises Enterprise Voice functionality
- Deploy and configure Cloud PBX with On-Premises PSTN Connectivity
- Integrate Skype for Business Server 2015 with non-Microsoft voice infrastructures
- Plan for and deploy Cloud Connector Edition
- Configure features that extend Skype for Business Enterprise Voice (on-premises) functionality, such as Location Information Servers and Response Groups
- Optimize voice communications on a TCP/IP network
- Use Call Quality Methodology and Skype for Business Server 2015 monitoring tools and reports
- Troubleshoot Skype for Business Online and Skype for Business Server 2015 Enterprise Voice (on-premises) voice communications
Curriculum
- Voice overview
- Designing voice workloads
- Skype for Business ecosystem
- SIP basics and routing
- Lab: Customizing the lab environment
- Configuring the on-premises organization
- Network planning and assessment
- Skype for Business features and functionality
- Plan your Cloud PBX solution
- Lab: Configuring identity federation with Office 365
- Adding a custom domain and enabling directory synchronization in Office 365
- Performing Directory Synchronization
- Installing and configuring active directory federation services
- Enabling single sign-on with Office 365
- Split domain overview
- Split domain requirements
- Split domain deployments
- User provisions and migration
- Troubleshooting split domains related issues
- Lab: Setting up split domain with Skype for Business Online
- Setting up Split Domain with Skype for Business Online
- Moving users to Skype for Business Online
- Verifying the split domain Skype for Business user experience
- Managing users in Skype for Business Online
- Cloud PBX with PSTN calling features
- PSTN conferencing and meeting features
- Skype for Business Server 2015 dial-in conferencing
- Lab: Configuring Cloud PBX with PSTN calling
- Enabling users for PSTN calling in Skype for Business Online
- Using Online PSTN calling features
- Enabling users for Cloud PSTN conferencing
- Using PSTN conferencing in Skype for Business Online
- Designing enterprise voice
- Configuring enterprise voice
- Voice routing
- Assigning phone numbers
- Client configuration
- Unified messaging
- Lab: Configuring enterprise voice
- Build a regular expression
- Configuring dial plans
- Configuring a voice policy, PSTN usage and route
- Assigning user dial plans and policies
- Testing voice routing
- Configure the London dial plan
- Connecting to the PSTN
- Connecting to the Existing PBX
- M:N Interworking Routing
- Call Routing Reliability
- Call via Work
- Shared Line Appearance
- IP Phones
- Room Systems
- Mobile
- Lab : Configuring Integration with an IP-PBX
- Configuring Enterprise Voice Settings for London
- Configuring Inter-Trunk Routing
- Research Skype for Business Server 2015 Integration Settings
- Configuring IP-PBX Integration Settings
- Call flows and manageability
- Lab: Call flows and manageability
- Exercise 1: Testing the current PBX calling solution
- Exercise 2: Enabling Cloud PBX with on-premises PSTN connectivity
- Exercise 3: Testing Cloud PBX with on-premises PSTN connectivity
- Introduction to Cloud Connector edition
- Planning PSTN connectivity via Cloud Connector Edition
- Deploying Cloud Connector Edition
- Lab: Deploying Cloud Connector Edition
- Configuring the Lab Organization
- Prepare the First Cloud Connector Edition High Availability appliance
- Prepare Second Cloud Connector Edition High Availability Appliance
- Create Base VHDX for Cloud Connector Edition Virtual Machines
- Deploy First Cloud Connector Edition High Availability Appliance
- Configure Office 365 Tenant
- Test Cloud PBX with On-Premises PSTN Connectivity
- Deploy Second Cloud Connector Edition High Availability Appliance
- Complete and Testing Cloud Connector Edition High Availability
- Test Cloud Connector Edition Management Service Auto Recovery
- Call park service
- Managing calls to unassigned numbers
- Delegation and private lines
- Response group services
- Location information services and E9-1-1
- Lab: Configuring response groups
- Configuring agent groups and queues
- Configuring workflows
- Verifying the response group service behavior
- Lab: Configuring Location Information Services and Managing Devices
- Creating emergency routes and PSTN usages
- Configuring number manipulation n trunks for emergency numbers
- Defining LIS locations
- Experiencing LIS features
- Media stacks
- Traffic modelling
- Quality of service
- Software-defined networking
- Overview of call admission control
- Implementing call admission control
- Software-defined networking
- Lab: Managing voice quality
- Entering information into the Skype for Business bandwidth calculator
- Reviewing calculated results
- Configuring quality of service
- Verifying the quality of service application
- Configuring call admission control to manage bandwidth
- Analyzing DSCP values and Port ranges for prioritizing network traffic
- Call quality methodology
- Call quality dashboard
- Monitoring tools
- Usage reports and monitoring
- Lab: Deploying call quality dashboard, analyzing reports and capturing KHI
- Installing the Skype Call Quality Dashboard
- Using the Skype Call Quality Dashboard
- Analyze peer-to-peer session detail reports
- Troubleshoot media quality reports
- Monitoring synthetic transactions
- Monitoring server health
- Troubleshooting call quality
- Troubleshooting scenarios
- Troubleshooting Skype for Business Online Voice
- Troubleshooting IP phones
- Lab: Troubleshoot dial plans, routing and trunks
- Reviewing the centralized logging service components
- Using the CLS logger tools
- Tracing fundamentals
- Identifying dial plan misconfiguration
- Troubleshooting voice routing issues
Who should attend
The course is highly recommended for –
- IT consultants
- Telecommunication professionals
- Support staff in charge of maintaining UC solutions
Prerequisites
Participants need to have experience working with Skype for Business Server 2015 or Lync Server 2013 technologies and be familiar with migration scenarios.
They need to be proficient in planning and deploying Skype for Business Server 2015 and Skype for Business Online solutions for end users, endpoint devices, telephony, audio/video and web conferences, security, high availability and disaster recovery.
Ability to monitor and troubleshoot Skype for Business Server 2015 at a basic level using Microsoft monitoring and troubleshooting tools (Snooper, Centralized Logging Service (CLS), and Key Health Indicators (KHI).
Participants need to be proficient in working with AD DS, data networks, Azure AD DS, directory synchronization, telecommunication standards and network components that support the configuration and deployment of Skype for Business architectures.
They need to be familiar with the requirements and process for integrating Skype for Business Server 2015 with Microsoft Exchange Server and Office 365.
They also need to have an understanding of Windows, Windows Server, Hyper-V, QoS, TCP/IP, network load balancing, PowerShell, understanding of Session Initiation Protocol (SIP) and PBX deployment architectures.
