This four-day course focuses on the application of various change management best practices to produce a high-volume, real-world oriented approach to change management based on various best practices, including ITIL®. Organizations must make regular and effective decisions about risk in order to compete effectively. Organizations that can assess, understand and make decisions about the risk of change in a high-volume way tend to be more productive than other organizations. Unfortunately, the application of change management theory often results in unnecessary bureaucracy and a net reduction of the organization’s ability to understand and make decisions about the risk of change. This course demonstrates how leading organizations in their fields understand, assess and make effective and efficient decisions about the risk of change in a high-volume, non-bureaucratic way. This is a hands-on course that uses numerous exercises to demonstrate real-world approaches to change management.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
What You'll learn
Participants of this course need to have a foundation level understanding of ITIL service management best practices. They also need to have experience working in organizations using various IT service management processes.
Who should attend
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There is no certification exam associated with this course.