This four-day course focuses on the practical adoption and application of a problem management process, as well as the application of various problem management techniques to identify and correct real-world problems. Many of the techniques discussed in this course are described in the ITIL® Service Operation publication. This course takes the approach that problem management is an aspect of many roles in an organization. Through a series of practical, real-world exercises this course teaches how to use problem management techniques to address real-world problems. This course demonstrates how leading organizations establish methods of consistently identifying and handling problems using common best practice guidance. This is a hands-on course that provides numerous exercises that give a real-world understanding of a consistent, predictable, and repeatable approach to identifying and handling problems.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
What You'll learn
Participants for this course need to have foundation level understanding of ITIL® service management best practices and have experience working in organizations using various IT service management processes.
Who should attend
Interested in this course? Let’s connect!
There is no certification exam associated with this course.