This four-day course focuses on the practical adoption and application of an incident management process and various activities associated with incident management as described in the ITIL® Service Operation publication. This course demonstrates through a series of practical, real-world exercises demonstrating how to establish and use incident management techniques to address real-world interruptions to and degradations of service. This course shows how leading organizations establish a method of consistently identifying and handling incidents using best practice guidance. This is a hands-on course that provides numerous exercises that give a real-world understanding of a consistent, predictable and repeatable approach to detecting and handling incidents.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
What You'll learn
Participants for this course need to have foundation level understanding of ITIL® service management best practices. They also need to have experience working in organizations using various IT service management processes.
Who should attend
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There is no certification exam associated with this course.