ITIL® 4 Strategist: Direct, Plan and Improve

Course Code: 7014

$1999

Overview
Schedule classes
What you'll learn
Outline
Prerequisites
Who should attend

Overview

In this 3-day course you will understand the skills necessary to create a learning and improving IT organization that has defined and is following an efficient and effective strategic direction in-line with business goals. This class covers topics such as strategy definition, strategic planning, as well as defining and operating a continual improvement program. This accredited course is based upon ITIL® 4 best practices.

This course concludes with the ITIL Strategist: Direct, Plan and Improve certification exam voucher.

Please note, this course and all of our accredited ITIL courses are only offered together with the respective exam.

Schedule Classes

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Course Delivery

This course is available in the following formats:

Live Classroom
Duration: 3 days

Live Virtual Classroom
Duration: 3 days

What You'll learn

Key concepts of strategy and strategic planning
Key concepts of continual improvement
How to establish effective direction and planning activities in an organization
How to establish effective and efficient continual improvement activities in an organization
Application of organizational change management concepts to direction, planning and improvement activities
Key principles of effective communication
Understand and using the measurement and reporting ITIL 4 practice in the context of direction, planning and improvement
Apply key concepts of direction, planning and improving to value streams and ITIL 4 practices

Outline

Introduction

Basic Concepts of Direct, Plan and Improve

Vision
Mission
Methods
Operating Model
Scope of Control
Exercise 1

Direct, Plan and Improve in the Context of the Value Stream

Key Principles and Methods for Direction and Planning
Cascading Requirements and Goals
Defining Effective Policies, Control and Guidance
Placing Decision-Making Authority at the Correct Level of the Organization
Exercise 2

Principles and Methods of Governance, Risk and Compliance

The Purpose and Role of Governance, Risk and Compliance
Integrating Governance, Risk and Compliance into the ITIL Service Value System
Risks and the Role of Risk Management
Impact of Governance upon Direction, Planning and Improvement Activities
Exercise 3

Continual Improvement

Key Concepts and Basic Principles of Continual Improvement
Improving the Service Value Stream
Embedding Continual Improvement throughout the Organization
Assessment Methods and Objectives
Continual Improvement Requirements, Outputs and Other Criteria
Building and Justifying Business Cases
Conducting Improvement Reviews
Analyzing Lessons Learned
Exercise 4

Organizational Change Management

Basic Concepts of Organizational Change Management
Scope, Nature and Benefits of Organizational Change Management
Establishing Interfaces Between Organizational Change Management and the Service Value System
Applying Organizational Change Management Concepts to Direct, Plan and Improve Activities
Exercise 5

Measurements, Indicators and Reporting

Basic Concepts of Measurements, Metrics, Reports, Critical Success Factors and Key Performance Indicators
Defining Measurements and Metrics
Using Metrics and Measurements
Exercise 6