In the ITIL® Foundation course, participants will receive an introduction to the Information Technology Infrastructure Library, commonly known as ITIL. ITIL provides a set of best practices that are commonly used by IT organizations around the world to improve quality, cost-effectiveness and responsiveness to the business. In this class, participants will be introduced to ITIL best practices and learn how organizations can use this information to conduct business activities more efficiently and effectively. Upon completion of this course, participants will be qualified to attend more advanced ITIL courses that provide more details about ITIL best practices and how they can help the organization.
ITIL offers a lifecycle approach to managing information technology in an organization, which includes the following stages:
• Service strategy
• Service design
• Service transition
• Service operation
• Continual service improvement
These lifecycle stages allow organizations to structure their activities appropriate to the requirements of the business.
ITIL is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
What You'll learn
Who Should Attend
Interested in this course? Let’s connect!
ITIL Certification Exam
The ITIL® Foundation exam is a 40 question multiple-choice exam. Native English speakers are allowed 1 hour to take the exam. If English is your second language you are allowed an additional 15 minutes for a total of 1 hour and 15 minutes. A passing score on the exam is 26 or more correct out of 40 questions or 65% or above. The ITIL® Foundation certification is an entry-level certification that demonstrates a baseline level of knowledge about service management terms, definitions, activities, and concepts. The exam can be delivered paper-based or online. The ITIL® Foundation certification is a prerequisite for more advanced ITIL® classes that delve into more details about service management and improving quality and cost-effectiveness in an organization