In this 5-day capstone course you will cover content from the ITIL® core library at the expert level. Close attention will be paid to how the various ITIL best practices work together and interact with one another to ensure that organizations are efficiently and effectively designing, creating, delivering, and improving IT services. This course deeply engages participants in the concepts covered throughout the ITIL core library, in the context of a single case study, which is the same case study used in the actual ITIL Expert certification exam. This course builds upon prior ITIL courses at the foundation and the intermediate level, and prepares you to complete the Managing Across the Lifecycle certification exam, which once complete, is one of the key components to achieving the ITIL Expert certification.
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What You'll learn
- The Service Management Expert’s Guide to Managing across the Lifecycle
- Service Management Expert Practice Questions
- The Service Management Expert’s Tool Box
Participants of this course need to have completed ITIL foundation and have 15 additional credits earned by completing exams at the ITIL intermediate level. Participants should have a minimum of 17 credits from the ITIL certification scheme.
Who should attend
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Certification Exam Details
The ITIL® Managing Across the Lifecycle exam is a 10 question multiple-choice exam that uses a single case study provided during the class prior to the exam. Up to all 10 of the questions can be based on the case study, but a minimum of 8 of the questions definitely will be. Two of the questions may cover generic ITIL topics unrelated to the case study. If a question is about the case study, it will provide additional information to supplement the case study. Native English speakers are allowed 2 hours to take the exam. If English is your second language you are allowed an additional 30 minutes for a total of 2 hours and 30 minutes.
The exam is gradient-scored, meaning that for each of the 10 questions there are 4 possible answers. Answers reward a different number of points based on level of accuracy according to the following scale:
- Best answer – 5 points
- 2nd Best answer – 3 points
- 3rd Best answer – 1 point
- Worst answer – 0 points
A passing score on the exam is 35 or more points out of the 40 possible points, or 70% or above. The ITIL® Managing Across the Lifecycle certification is an intermediate-level certification that demonstrates in-depth understanding of the concepts described throughout the ITIL core library. The ITIL Expert credential is earned upon receiving a passing score on this exam (assuming all other requirements are met). The exam can be delivered paper-based or online. Upon passing the certification exam, you are awarded 5 credits in the ITIL® certification scheme.