ITIL Managing Professional

Course Code: 7013

$3000

Overview
Schedule classes
What you'll learn
Outline
Prerequisites
Who should attend
Certification

Overview

In this 5-day course you will cover content from the ITIL® 4 library at the managing professional level.

This course is targeted to existing ITIL Experts or those with 17 or more credits under the ITIL v3 credential system. Close attention is paid to how the various ITIL best practices work together and interact with one another to ensure that organizations are efficiently and effectively designing, creating, delivering, and improving IT services. This course deeply engages students in the concepts covered throughout the ITIL 4 library.

Schedule Classes

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Course Delivery

This course is available in the following formats:

Live Classroom
Duration: 5 days

Live Virtual Classroom
Duration: 5 days

What You'll learn

Basic concepts of IT service management
Key concepts of the service value system
Details about ITIL practices
How ITIL practices work together
Activities of service value chains
How high velocity IT is important to modern IT organizations
How services the digital product lifecycle is relevant to organizations and their customers
The value of governance, risk and compliance, roles and people
The customer journey
Organizational change management
Implementation and improvements of service management capabilities

Outline

Day One

Course Introduction
Basic Concepts of Service Management
The Four Dimensions of Service Management
The ITIL Guiding Principles
The Service Value System
The Service Value Chain
General Management Practices
Service and Technical Management Practices

Day Two

Create, Deliver and Support
ITSM Professionalism
Resource Planning and Management
How to Create, Deliver and Support
Prioritizing and Managing Service Management Work
Drive Stakeholder Value
The Customer Journey
Fostering Relationships
Shaping Demand and Creating Service Offerings
Onboarding and Offboarding Customers and Users
Realize and Validate Service Value

Day Three

High Velocity IT
Key Concepts of High Velocity IT
High Velocity IT Objectives
High Velocity ITIL
High Velocity IT Culture
Practice Exam One
Review Practice Exam One

Day Four

Direct, Plan and Improve
Key Concepts of Direct, Plan and Improve
The Role of Governance, Risk and Compliance
Organizational Change Management
Practice Exam Two
Review Practice Exam Two

Day Five

Review Days One through Four
ITIL 4 Managing Professional Transition Exam

Prerequisites

ITIL Expert
17 or more credits in the ITIL v3 certification scheme

Who should attend

Existing ITIL Experts
Those with 17 or more credits in the ITIL v3 certification scheme
IT staff
Service desk staff
Business staff
Executive leadership
Service management staff
Incident managers
Problem managers
Business relationship managers
Change managers
Quality improvement staff
Those interested or involved in application of ITIL and service management best practices
Those interested in achieving the ITIL Expert certification

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Certification Exam Details

The ITIL® 4 Managing Professional exam is a 40 question multiple-choice exam with four possible answers per question.

A passing score on the exam is 28 or more points out of the 40 possible points, or 70% or above. The ITIL® 4 Managing Professional certification is an advanced certification that demonstrates in-depth understanding of the concepts described throughout the ITIL 4 library. The ITIL 4 Managing Professional credential is earned upon receiving a passing score on this exam (assuming all other requirements are met). The exam can be delivered paper-based or computer-based.