In this 3-day course participants learn about the principles, concepts, processes and best practices described in the ITIL® service transition core volume. Through a series of lectures and hands-on practical exercises participants will be prepared for the adoption of service management best practices in your organization and for the certification exam.
This course covers the service transition processes, such as, transition planning and support, service asset and configuration management, change management, release and deployment management, knowledge management, change evaluation and service validation and testing.
This course focuses on topics such as service transition principles, organizing for service transition, challenges, risks and key performance indicators.
The ITIL Foundation certification is a pre-requisite to take the exam at the end of the class. Proof of certification must be provided in order to receive service transition exam results.
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What You'll learn
- Service Transition: Practical Applications of Transition Concepts, Processes and Best Practices
- Core Elements of Service Transition
- Service Transition Practice Exam Questions – Set 1
- Service Transition Practice Exam Questions – Set 2
To pursue the ITIL Service Transition course, participants need to have the ITIL Foundation certification (v3 or higher). Ideally, two or more years of related work experience is essential. Participants are recommended to read the ITIL Service Transition 2011 Edition before pursuing this course.
Who should attend
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Certification Exam Details
The ITIL® Service Transition certification exam is an 8 question multiple-choice exam. Native English speakers are allowed 1 hour 30 minutes to complete the exam. If English is your second language you are allowed an additional 30 minutes for a total of 2 hours. The exam is gradient-scored, meaning that for each of the 8 questions there are 4 possible answers. Answers award a different number of points based on level of accuracy according to the following scale:
- Best answer – 5 points
- 2nd Best answer – 3 points
- 3rd Best answer – 1 point
- Worst answer – 0 points
A passing score on the exam is 28 or more points out of the 40 possible points, or 70% or above. The ITIL® Service Transition certification is an intermediate-level certification that demonstrates in-depth understanding of the concepts described in the ITIL service transition core book. The exam can be delivered paper-based or online. Upon passing the certification exam, you are awarded 3 credits in the ITIL® certification scheme.