IT Service Management helps companies leverage internationally accepted best practices that establish efficient and effective processes. Cognixia’s approach to IT service management training is three-fold:
A fully developed portfolio of formally accredited ITIL® (v3, 2011) and ITIL® 4 classes, from foundation to intermediate to expert levels, that help people and organizations understand ITIL® best practices and achieve ITIL® certifications.
A set of applied service management classes that are targeted to topics that help organizations deeply understand and apply service management concepts to meet their specific organizational needs.
Simulation technology to provide hands-on experience with ITIL® and service management methods in the context of a fictional organization.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.