IT Service Management provides the ability to establish efficient and effective processes based on internationally accepted best practices in support of business needs. Cognixia’s approach to service management training is three-fold:
- We have a fully developed portfolio of formally accredited ITIL® (v3, 2011) and ITIL® 4 classes from the foundation to intermediate and expert levels that help organizations and people understand ITIL® best practices and achieve ITIL® certifications.
- Cognixia has a set of applied service management classes that are targeted to specific topics that help organizations deeply understand and apply service management concepts to meet their specific organizational needs.
- Cognixia utilizes simulation technology to provide hands-on experience with ITIL® and service management methods in the context of a fictional organization.
- ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.