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ITIL® and IT Service Management

IT Service Management provides the ability to establish efficient and effective processes based on internationally accepted best practices in support of business needs. Cognixia’s approach to service management training is three-fold:

  • We have a fully developed portfolio of formally accredited ITIL® (v3, 2011) and ITIL® 4 classes from the foundation to intermediate and expert levels that help organizations and people understand ITIL® best practices and achieve ITIL® certifications.
  • Cognixia has a set of applied service management classes that are targeted to specific topics that help organizations deeply understand and apply service management concepts to meet their specific organizational needs.
  • Cognixia utilizes simulation technology to provide hands-on experience with ITIL® and service management methods in the context of a fictional organization.
  • ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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