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ITIL® and IT Service Management

The Information Technology Infrastructure Library®, commonly referred to by its abbreviation – ITIL® is a collection of texts comprising and discussing the frameworks, best practices, and guidelines for effectively delivering IT services across organizations. Over the years, ITIL has become the most commonly followed framework for IT service management or ITSM across the globe, as it is a comprehensive, practical and time-tested set of practices and guidelines that give effective results.

What is the ITIL® certification scheme?

ITIL® is a globally recognized IT professional certification scheme which validates an individual’s knowledge of the common glossary of terms for businesses that utilize the IT-enabled services, and in the process, also guiding them towards effective service management and continual improvement. The ITIL® certification scheme is evidence of a service management professionals’ ability to adopt and adapt the renowned ITIL® framework to address the business needs effectively, and contribute to the organization’s goals. Overall, the ITIL® certification scheme offers a modular approach to the ITIL® framework, and has tiers of expertise, which in turn, helps participants from different areas and disciplines to focus on their areas of interest, and achieve the ITIL® certification.

ITIL® 4 – The latest version of ITIL®

In 2019, the latest version of ITIL® was launched, and by early 2020, all the certification tracks and texts in ITIL® have gotten updated to ITIL® 4. This new version – ITIL® builds on the previous versions of ITIL® by providing practical as well as flexible basis to empower organizations with the practices and frameworks they need in order to meet their digital transformation goals and effective service management enabled by rapidly advancing technologies.

What’s new in ITIL® 4?

ITIL® 4 uses new techniques to bring IT functions to an altogether new level of efficiency and effectiveness. ITIL® 4 focusses on breaking down silos in operations, facilitating increased collaboration, improving communications and bridging communication gaps across the organization, and integrating the popular Agile and DevOps strategies with the ITSM strategies to help achieve the business goals. ITIL® lays immense focus on value and service delivery, taking a holistic approach towards them.

ITIL® Training at Cognixia

Cognixia is an Authorized Training Organization (ATO) with AXELOS Ltd. Cognixia adopts a three-pronged approach to ITSM and ITIL, as below –

Offering a fully developed portfolio of formally accredited ITIL® 4 classes which would enable professionals at all levels understand the ITIL® best practices, as well as earn their ITIL® certifications

Intensive ITIL® trainings focusing on concepts that are essential in practical scenarios to equip participants with a thorough practical understanding of the various service management concepts and their applications

Hands-on exercises using simulation technology to demonstrate the service management methods in real-life contexts at fictional organizations

Cognixia has been offering the complete portfolio of ITIL® trainings to organizations and individuals all over the world. Our trainers are highly qualified and experienced in the field of IT service management, and have secured some of the highest pass rates for ITIL® trainings in the world. Cognixia’s ITIL® 4 training is also covered by the 100% moneyback guarantee for all participants.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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