In this 2-day course participants receive an introduction to the Information Technology Infrastructure Library version 4, commonly known as ITIL® 4. ITIL 4 provides a set of guiding principles and best practices that are commonly used by organizations around the world to generate value and deliver high-quality and cost-effective services to consumers and customers. In this class participants are introduced to ITIL 4 concepts and practices and they learn how organizations can use this information to conduct business activities more efficiently and effectively. Upon completion of this course, participants will be qualified to attend more advanced ITIL 4 courses that provide more detailed information about ITIL 4 concepts and practice and how they can help your organization.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
What You'll learn
- Each participant of this course receives a copy of the following Kindle books:
- Service Management Foundation 4 Exam Guide
- Service Management Foundation 4 Exam Questions – Set 1
- Service Management Foundation 4 Exam Questions – Set 2
There are no mandatory prerequisites.
Who Should Attend
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The ITIL® 4 Foundation exam is a 40 question multiple-choice exam. Native English speakers are allowed 1 hour to take the exam. If English is your second language you are allowed an additional 15 minutes for a total of 1 hour and 15 minutes. A passing score on the exam is 26 or more correct out of 40 questions, or 65% or above. The ITIL® 4 Foundation certification is an entry-level certification that demonstrates a baseline level of knowledge about service management terms, definitions, practices and concepts. The exam can be delivered paper-based or online. The ITIL® 4 Foundation certification is a prerequisite for more advanced ITIL® classes that delve into more details about service management and delivering value and improving quality and cost-effectiveness in an organization.