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ITIL® 4 Foundation

Overview

In this course participants receive an introduction to the Information Technology Infrastructure Library version 4, commonly known as ITIL® 4. ITIL 4 provides a set of guiding principles and best practices that are commonly used by organizations around the world to generate value and deliver high-quality and cost-effective services to consumers and customers. In this class, participants are introduced to ITIL 4 concepts and practices and they learn how organizations can use this information to conduct business activities more efficiently and effectively. Upon completion of this course, participants will be qualified to attend more advanced ITIL 4 courses that provide more detailed information about ITIL 4 concepts and practice and how they can help organizations.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Schedule Classes

US
United States
FRI-SAT (2 Weeks)
16-OCTOBER-2020
10:30 PM – 02:30 AM EST
Looking for more sessions of this class?
100% Money Back Guarantee
100% moneyback guarantee*

Our ITIL 4 Foundation training and certification is covered by the Cognixia 100% moneyback guarantee. Our proven track record over multiple public and private schedules conducted globally, our thorough immersive learning methodology and our pool of highly experienced and renowned trainers ensure that all our participants are fully equipped and confident to clear the ITIL 4 Foundation certification examination in their very first attempt. However, if you’re not able to clear the exam in your first attempt after training with us, we offer you a 100% refund of your course fees.

A complete course fee refund*

After training with Cognixia for the ITIL 4 Foundation certification, if you are unable to clear the ITIL certification examination in your first attempt, we offer you a 100% refund of the course fee you paid to us. In order to claim this refund, you need to have attended all our training sessions as well as mock quiz sessions. Also, the refund would apply only for the first examination attempt. Withdrawing from the course prematurely, or missing any sessions or quiz would forfeit the moneyback guarantee.

What You'll learn

Participants will learn the basic concepts of service management:

  • The concept of a service
  • Services, risk, cost and service management
  • Service relationship management
  • The four dimensions of service management
  • Guiding principles of service management
  • The service value system
  • Service value chain
  • General management practices
  • Service management practices
  • Technical management practices

Curriculum

  • What is ITIL?
  • History of ITIL?
  • The concepts of a service
  • Services and service management
  • Outcomes and outputs
  • Costs and risks
  • Utility, warranty and value
  • Organizations
  • Consumers, customers and users
  • Sponsors
  • Service offerings
  • Service relationship management
  • Service provision
  • Service consumption
  • Service management practices and processes
  • Exercise 1: Basic concepts of service relationship management
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • Exercise 2: Understanding the four dimensions of service management
  • Understanding and using the guiding principles
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
  • Exercise 3: Understanding the guiding principles of service management
  • The service value system
  • The service value chain
  • Service value chain activities
    • Plan
      • Purpose
      • Inputs and outputs
    • Improve
      • Purpose
      • Inputs and outputs
    • Engage
      • Purpose
      • Inputs and outputs
    • Design and transition
      • Purpose
      • Inputs and outputs
    • Obtain and build
      • Purpose
      • Inputs and outputs
    • Deliver and support
      • Purpose
      • Inputs and outputs
  • Exercise 4: Service value system and service value chain
  • The general management practices
  • Continual improvement
    • The continual improvement model
  • Information security management
  • Relationship management
  • Supplier management
  • Exercise 5: The continual improvement register
  • Service management practices
  • Service level management
  • Availability management
    • Availability
  • Capacity and performance management
  • Service continuity management
  • IT asset management
    • IT asset
  • Service configuration management
    • Configuration item
  • Change control
    • Change
  • Release management
  • Monitoring and event management
    • Event
  • Incident management
    • Incident
  • Problem management
    • Problem
    • Known error
  • Service request management
  • The service desk
  • The technical management practices
  • Deployment management
  • Exercise 6: Overall review

Practice exam I

Practice exam II

ITIL 4 Foundation Certification exam

Prerequisites

There are no mandatory prerequisites

Course Description

Time and again, the ITIL® certification has been ranked as one of the highest paying IT certifications of every year. And it is not just another statistic to read, but the real truth. ITIL® certified individuals are very high in demand in the job market across India, especially in the IT hub cities like Bengaluru, Pune, Hyderabad, Chennai, Mumbai, Ahmedabad, NCR, etc. Getting ITIL certified could add immense value to your resume without a doubt.

The Information Technology Infrastructure Library®, commonly abbreviated to ITIL®, is a is a library of texts describing the frameworks, best practices, and guidelines for effectively delivering IT services across organizations. The ITIL® certification scheme has multiple levels – from foundation to expert and master, validating the knowledge and skills of an individual in the field of effective IT service management.

The latest version of ITIL® – ITIL® 4 was launched in 2019, and by early 2020, all the certification tracks under the ITIL® certification scheme were updated to the latest ITIL 4 version. It is highly recommended for everyone now to get certified in the latest ITIL 4 certification tracks only.

Cognixia’s ITIL 4 Foundation training introduces participants to ITIL 4. It focuses on the important guiding principles and best practices employed by organizations across the globe for generating value and delivering high-quality as well as cost-effective services to consumers and customers. This ITIL 4 training acquaints participants with how the ITIL best practices can be used to achieve business goals, meet business needs while improving efficiency and effectiveness of the IT service functions.

The ITIL 4 Foundation course is highly recommended for IT professionals, service desk professionals, business professionals, executive leadership, service management professionals, Incident managers, problem managers, business relationship managers, change managers, quality improvement professionals and anyone interested or involved in application of ITIL® 4 concepts and practices

This ITIL 4 Foundation training covers:

  • The concept of a service
  • Services, risk, cost and service management
  • Service relationship management
  • Four dimensions of service management
  • Guiding principles of service management
  • Service value system
  • Service value chain
  • General management practices
  • Service management practices
  • Technical management practices

The trainers for our ITIL 4 training are highly experienced ITIL trainers with many years of experience in IT service management. They have qualified for delivering ITIL trainings and are ranked as some of the best ITIL trainers in the world. Their vast experience enables them to deliver effective ITIL trainings and has enabled us to achieve one of the highest pass rates among all ATOs in the world.

Cognixia offers a 100% moneyback guarantee for its ITIL 4 Foundation training. If any participant of our ITIL® 4 Foundation training does not clear the ITIL certification exam in their first attempt, we will refund their complete course fee back to them. Conditions Apply.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Reach out to us for more information

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Course features

Course Duration
Course Duration

16 hours of live, online, instructor-led training

24x7 Support
24x7 Support

Technical & query support round the clock

Lifetime LMS Access
Lifetime LMS Access

Access all the materials on LMS anytime, anywhere

Price Match Gurantee
Price match Gurantee

Guranteed best price aligning with quality of deliverables

FAQs

The ITIL 4 Foundation course is highly recommended for:

  • IT professionals
  • Service desk professionals
  • Business professionals
  • Executive leadership
  • Service management professionals
  • Incident managers
  • Problem managers
  • Business relationship managers
  • Change managers
  • Quality improvement professionals
  • Anyone interested or involved in application of ITIL 4 concepts and practices

A minimum internet speed of 2 MBPS is recommended.

All the sessions are recorded. So even if you miss a class, you can access a recorded video of the session in your LMS.

You will get lifetime access to LMS and all the learning material in it.