This webinar will cover:
- What Is ITIL – A Roadmap
- Why ITIL4?
- Brief Discussion on ITIL4 Concepts
- The 4 Dimensions of Service Management
- Service Value System Components
- Guiding Principles
- Service Value Chain
- ITIL4 Practices
- Continual Improvement
- Roadmap to ITIL4 Certification
Every participant who attends the complete webinar will receive a Certificate of Participation from Cognixia.