How to combine ITIL 4 and Agile Best Practices
In highly challenging workplaces, many businesses are undergoing business transformation using ITIL ...
Effective IT Asset Management with ITIL 4
IT asset management has always been an integral part of business IT functions. IT assets are critica...
How to co-create value for the management with ITIL 4?
“Value is the perceived benefits, usefulness, and importance of something.” A partnershi...
How to build an effective Service Management Office with ITIL 4?
Over the last couple of years, organizations worldwide have been focusing on establishing Service Ma...
How is ITIL 4 enabling customer experience along with service robotics?
You might have noticed the rising interest in how robots might help with a variety of activities out...
How do ITIL 4 certifications improve business quality?
To minimize the typically expensive costs of IT investment, ITIL focuses clearly on the overall cost...
How Is AI Changing The Way IT Service Desks Function?
Helpdesk and IT service management are under greater strain than ever, with more individuals working...
How will ITIL help embrace the Metaverse?
The Sandbox, Decentraland, virtual reality (VR), and augmented reality (AR) are all buzzwords that...
Integrating ITIL 4 and Design Thinking
ITIL has evolved to help IT departments establish and manage their IT operations. ITIL provides best...
How to adopt Agile, DevOps, and Lean with ITIL 4?
Hello everyone and welcome back to the Cognixia podcast. Every week, we gather to discuss an importa...
