How does OCM help in continual improvement?
Change is inevitable, whether by decision or by chance—you cannot avoid it. According to research...
How is ITIL useful for project managers?
As IT & cybersecurity are becoming more engaged in contracts, project managers who want to enhan...
What is Information Security Management from an ITIL perspective?
Today, practically every major organization is in the tech sector. Even the world’s largest ...
ITSM talent for the Metaverse
Hello everybody! Welcome back to the Cognixia podcast – your one-stop destination to learn somethi...
How to combine ITIL 4 and Agile Best Practices
In highly challenging workplaces, many businesses are undergoing business transformation using ITIL ...
How to co-create value for the management with ITIL 4?
“Value is the perceived benefits, usefulness, and importance of something.” A partnershi...
How to build an effective Service Management Office with ITIL 4?
Over the last couple of years, organizations worldwide have been focusing on establishing Service Ma...
How is ITIL 4 enabling customer experience along with service robotics?
You might have noticed the rising interest in how robots might help with a variety of activities out...
How do ITIL 4 certifications improve business quality?
To minimize the typically expensive costs of IT investment, ITIL focuses clearly on the overall cost...
How Is AI Changing The Way IT Service Desks Function?
Helpdesk and IT service management are under greater strain than ever, with more individuals working...
