Skip to content
cognixia-logo-white-text
  • Contact
  • Profile
  • Approach
  • Companies

    Cognixia Approach Uncover skill gaps in your human capital, acquire agile training solutions, and plot your roadmap to a future-proofed workforce. Get Started Workforce Transformation Enterprise digital empowerment starts with a digitally-enabled workforce. Discover how Cognixia can deliver the right mix of skills to your talent. Transform Now Hire Skilled Talent Transform your talent acquisition…


    Know More
    Quick Link
    CompaniesCompanies
    Companies
    • Workforce Transformation

      Upskill your existing workforce with our digital training solutions Hire digitally native talent to solve your? digital needs Rewire by Cognixia Full team of industry veterans as trainers Customized training solutions to suit the needs of companies 24/7 support for learners anywhere in the world Course completion certification A globally-recognized certificate after course completion. Hands-on…


      Know More
      Quick Link
      Workforce TransformationWorkforce Transformation
      Workforce Transformation
    • Hire Skilled Talent

      Hire digitally native talent to solve your digital needs Skills Attitude Assessments Mindset Assessments Location Based To know more about JUMP Contact Us


      Know More
      Quick Link
      Hire Skilled TalentHire Skilled Talent
      Hire Skilled Talent
  • Individuals

    Upgrade Your Digital Skills Specialize your talents, learn new skills and stay indispensable to your organization with Cognixia’s upskilling programs. Learn More   ❱ Get Hired Fast-track your path to career growth with thousands of fresh opportunities and find the job you’ve always dreamed of. Learn More   ❱


    Know More
    Quick Link
    IndividualsIndividuals
    Individuals
    • Upgrade Your Digital Skills

      Enhance your digital skillset with our robust course offering Direct mentorship with experienced instructors Classroom, virtual, self-paced and hybrid learning modes Lifetime access to all training materials To know more on what course you should pick Contact Us


      Know More
      Quick Link
      Upgrade Your Digital SkillsUpgrade Your Digital Skills
      Upgrade Your Digital Skills
    • Get Hired

      Apply today to launch your digital career Apply Get Trained Location Based To know more about JUMP Contact Us


      Know More
      Quick Link
      Get HiredGet Hired
      Get Hired
  • Courses

    Dive into the latest technology frameworks and business paradigms to build a future-proofed career


    Know More
    Quick Link
    CoursesCourses
    Courses
    • Industry

      • Global Aviation
      • Global Automobile
      • Global BFSI
      • Global E-commerce
      • Global Food-tech
      • Global Healthcare
      • Global Media and Entertainment
      • Global Oil and Gas
      • Global Pharmaceutical
      • Global Telecommunication

      Know More
      Quick Link
      IndustryIndustry
      Industry
    • Application Development

      • Python v3.7
      • Self-Paced Python Developer Training
      • Self-Paced Java Programming Training

      Know More
      Quick Link
      Python v3.7Python v3.7
      Application Development
    • Big Data and Analytics

      • CouchDB
      • Self-Paced Analytics with R
      • Self-Paced Big Data Hadoop Administrator Training
      • Self-Paced Big Data Hadoop Developer Training

      Know More
      Quick Link
      Cassandra DeveloperCassandra Developer
      Big Data and Analytics
    • Business Intelligence

      • QlikView
      • Microstrategy

      Know More
      Quick Link
      MicrostrategyMicrostrategy
      Business Intelligence
    • Cloud and DevOps

      • Cloud Development Professional Training
      • Advanced Ansible Training
      • DevOps Training
      • Advanced DevOps Training
      • GCP- Google Cloud Platform
      • DevOps Plus Training
      • Cloud Computing with AWS Training

      Know More
      Quick Link
      DevOps Plus TrainingDevOps Plus Training
      Cloud and DevOps
    • Cyber Security

      • Cyber Crime and Cyber Security Training
      • Self-Paced Linux Administration Training

      Know More
      Quick Link
      Cyber Crime and Cyber Security TrainingCyber Crime and Cyber Security Training
      Cyber Security
    • Development

      • Docker and Kubernetes Bootcamp
      • FULL Stack (MEAN) Developer Training
      • Google Certified Android App Development Training
      • Blockchain Training
      • Apache Spark & Scala Training
      • Big Data Hadoop Administrator Training
      • Big Data Hadoop Developer Training

      Know More
      Quick Link
      Docker and Kubernetes TrainingDocker and Kubernetes Training
      Development
    • Internet of Things

      • Internet of Things Security Expert Training
      • IoT Analytics Training
      • Internet of Things (IoT) with Amazon Web Services (AWS)
      • IoT Security Training
      • Self-Paced Internet of Things
      • Azure IoT

      Know More
      Quick Link
      Internet of Things (IoT) TrainingInternet of Things (IoT) Training
      Internet of Things
    • ITIL® and IT Service Management

      • ITIL® 4 Awareness
      • ITIL® Service Operations
      • ITIL® Foundation (v3, 2011)
      • ITIL® 4 Foundation
      • ITIL® Service Design

      Know More
      Quick Link
      ITIL® 4 FoundationITIL® 4 Foundation
      ITIL® and IT Service Management
    • Java/J2EE

      • Web Services
      • Spring Cloud
      • Node.js
      • Angular.JS
      • Spring Boot

      Know More
      Quick Link
      Spring BootSpring Boot
      Java/J2EE
    • Machine Learning and Analytics

      • Tableau Training
      • Machine Learning, AI, & Deep Learning Training
      • Machine Learning with Python and R
      • Advanced Machine Learning with Deep Learning Training
      • Machine Learning with Python Training

      Know More
      Quick Link
      Machine Learning with Python TrainingMachine Learning with Python Training
      Machine Learning and Analytics
    • Management

      • PMP Training
      • Certified Scrum Master Training
      • Six Sigma Black Belt Training
      • Six Sigma Green Belt Training

      Know More
      Quick Link
      PMP TrainingPMP Training
      Management
    • Microsoft Technologies

      • AZ-300: Microsoft Azure Architect Technologies
      • AZ-104: Microsoft Azure Administrator
      • AZ-103: Microsoft Azure Administrator
      • AZ-101: Microsoft Azure Integration & Security
      • AZ-100: Microsoft Azure Infrastructure & Deployment

      Know More
      Quick Link
      AZ-104: Microsoft Azure AdministratorAZ-104: Microsoft Azure Administrator
      Microsoft Technologies
    • Mobile

      • Self Paced Android App Development

      Know More
      Quick Link
      React NativeReact Native
      Mobile
    • Web Technologies

      • React.js
      • Knockout.js
      • JavaScript & Ajax
      • HTML5 AND CSS3
      • Ember.JS
      • Backbone.js

      Know More
      Quick Link
      HTML5 AND CSS3HTML5 AND CSS3
      Web Technologies
  • Events


    Know More
    Quick Link
    EventsEvents
    Events
    • Master Class


      Know More
      Quick Link
      Master ClassMaster Class
      Master Class
    • Webinars


      Know More
      Quick Link
      WebinarsWebinars
      Webinars
    • Workshops


      Know More
      Quick Link
      WorkshopsWorkshops
      Workshops
  • Resources


    Know More
    Quick Link
    ResourcesResources
    Resources
    • Blog


      Know More
      Quick Link
      BlogBlog
      Blog
    • Tech News


      Know More
      Quick Link
      Tech NewsTech News
      Tech News
  • About

    Mission To bring about a shift in the mindsets of people and enterprises through future-proofed, digitally-ready talent solutions. We shape the future by grooming the next generation of disruptors, innovators and leaders and aim to bridge the global supply/demand gap in the number of digital-ready professionals who are skilled in the technologies of tomorrow.


    Know More
    Quick Link
    AboutAbout
    About
    • Awards

      Cognixia creates some of the most comprehensive and relevant online learning experiences for professionals in nearly every field imaginable. And we’re proud to be recognized for the passion and dedication that we bring to thousands of lives.


      Know More
      Quick Link
      AwardsAwards
      Awards
    • Careers

      Apply for a dream career at Cognixia. Join our global team of thought leaders and educators as we transform people and companies. Think you could add something we have missed? Why not submit your CV and a covering letter?


      Know More
      Quick Link
      CareersCareers
      Careers
    • Our Culture

      Disciplined in performance Responsive in approach Passionate to achieve Competitive to succeed Industrious from start to finish


      Know More
      Quick Link
      Our CultureOur Culture
      Our Culture
    • Locations


      Know More
      Quick Link
      LocationsLocations
      Locations
    • Referrals

      Success tastes best when shared. Tell us about a friend, colleague or a family member, who might be interested in pursuing a career in digital technologies or transforming their workforce.


      Know More
      Quick Link
      ReferralsReferrals
      Referrals
  • Contact
  • Cart
  • Profile
Search Course
banner

How is ITIL 4 enabling customer experience along with service robotics?

HomeResourcesBlogHow is ITIL 4 enabling customer experience along with service robotics?
September 9, 2022 | ITIL, ITIL® and IT Service Management
Read Time: 05:00

You might have noticed the rising interest in how robots might help with a variety of activities outside of their initial industrial use.

Service robotics, as it is now known, is capable of a wide range of tasks, including adhering to social distance regulations by bringing food and medicine to Covid-19 patients in hospitals. Disinfecting robots are also in high demand for usage in restaurants, hotels, and health care facilities.

With the advent of more powerful cloud computing and artificial intelligence (AI) in the last decade, robotics has progressed to include more intelligence when it comes to machines. However, there is still the issue of robots sitting idle in storage places because companies bought them but didn’t know how exactly to make use of them!

Here, we will discuss the robotics applications and how ITIL 4 is enabling customer services alongside them.

Robotics Applications – New Services

There are three key uses for AI in service robotics that are currently available – allowing robots to observe, reason, and act. This means:

  • Observe/Perceive – Speech, handwriting, and facial recognition, as well as processing natural language, are all examples of perception.
  • Reason/Think – Machine learning along with decision-making is two concepts involved in this.
  • Act – This includes interacting with humans i.e. receiving a voice, converting it to text, and sharing it with a cloud service to answer in a predetermined time frame. This also involves customizing the voice according to local accents.

New algorithms are being developed to generate data for sentiment analysis. Recognizing that 50 of 100 customers entering a store were smiling, for example, leads to a deeper knowledge of customer experience (CX) and user experience (UX) (UX).

Companies will be able to train their algorithms to design unique business plans if they have access to this degree of data analytics.

Service Robotics & ITIL 4 Deployment

If you want to employ service robotics to create a new customer experience, you must first determine what you want to achieve in terms of customer, user, and value. You will need a strategy for this. That’s where ITIL® 4 comes in, which entails taking into account the four dimensions of service management:

  • Organizations and individuals: how tough would it be to integrate robotics into your workplace?
  • How will robotics integrate with your present systems and service desk, in terms of information and technology?
  • What partners and suppliers are there in the robotics and telecoms industries?
  • Processes and Value Streams: Since service robots require high technology and artificial intelligence orchestration, most of the 34 ITIL practices need to be considered, from the initial focus on minimum viable products (MVP) to continuous delivery of value through robotic products and services.

ITIL’s technology-independent approach enables organizations to view technology as a means to an end. So, it helps you ask the right questions, like: Why do you need a robot? How does it fit in with your business analysis strategy? Are you providing features or troubleshooting? Do you want to impress customers with robots? If that’s the case, it will become a marketing challenge and will involve marketing budgets.

Better CX/UX for Customers

Determining the problem which you want to solve means that you can develop the right strategy for it and then specify the right robot. Without this method, it would be a very expensive trial and error process for the organizations.

An example of this kind of thinking occurred in a Mexican hospital that is analyzing how robots can help medical services improve the patient experience. It’s about analyzing all the contact points of the patient, from leaving the elevator on the correct floor, guiding them to the waiting room, informing the staff of their arrival, and taking them to the office.

Understanding that robotics is only as valuable as the problem it solves, and to map the customer journey, you need a reliable framework to get started, and ITIL provides it.

Having this knowledge is essential to inform C-suite’s views and decisions-investing in robotics, enabling products and services to provide customers and users with new experiences and ultimately realize value.

Now that we have established how ITIL is essential for organizations, you need to future-proof the work and skills for the same.

How is ITIL 4 enabling customer experience along with service robotics

Read a blog on: How do ITIL 4 certifications improve business quality?

Get Certified in ITIL to Incorporate it Successfully with

If you are looking to advance your skills and receive your ITIL4 certification or you’re looking forward to upgrading from ITIL v3, Cognixia is here to sort you out!

Cognixia is the world’s leading digital talent transformation company that dedicatedly helps organizations and individuals build advanced skills further helping them shape careers & the future by offering engaging, insightful training and certifications in digital technologies. We are here to provide you with the best online learning experience that will enhance your knowledge. Experience immersive training sessions to ultimately add to your skillset. Cognixia caters to both the individuals and the organization workforce via highly interactive instructor-led courses.

We are an AXELOS Authorized Training Organization (ATO) that offers the learner a complete portfolio of ITIL training & certification programs. Our ITIL 4 Foundation certification course is considered one of the most sought-after online training programs in our portfolio.

The ITIL training via Cognixia is offered by the industry’s most experienced and expert ITIL trainers. It’s delivered in line with the official AXELOS guidelines and curriculum.

With Cognixia’s ITIL 4 Foundation certification program, you will get a wide range of hands-on exercises to help you pass the core ITIL certification exam on your first try. Not only that, through our ITIL training courses, you can access the learning materials and video courses of the courses for life through our LMS.

Learn and improve from the comfort of your home, with our intuitive & comprehensive ITIL v4 Online Training.

This ITIL training course will cover the following concepts:

  • The concept of a service
  • Services, costs, risks. and service management
  • Service relationship management
  • The four dimensions of service management
  • Guiding principles of service management
  • Service value system
  • Service value chain
  • General management practices
  • Service management practices
  • Technical management practices
  • Share
  • LinkedIn
  • FaceBook
  • Twitter
  • Youtube
  • RSS

Post navigation

〈 How do ITIL 4 certifications improve business quality?
How to build an effective Service Management Office with ITIL 4? 〉
  • Share
  • LinkedIn
  • FaceBook
  • Twitter
  • Youtube
  • RSS

Related Courses

Leading SAFe® 5.1 Training  (SAFe® Agilist Certification)
Leading SAFe® 5.1 Training (SAFe® Agilist Certification)
Professional Scrum Master – Level II
Professional Scrum Master – Level II
Certified Information Systems Security Professional (CISSP)
Certified Information Systems Security Professional (CISSP)
Machine Learning & Deep Learning
Machine Learning & Deep Learning

Recent Posts

Cost control strategies in cloud computing
Cost control strategies in cloud computing
Top five things to know about the latest Kubernetes 1.27 release
Top five things to know about the latest Kubernetes 1.27 release
Busting Myths about the Multicloud
Busting Myths about the Multicloud
How is the TIOBE index helpful for developers?
How is the TIOBE index helpful for developers?

Get future Insights

Subscribe to our newsletter for updates on our latest opportunities, courses and events.

  • This field is for validation purposes and should be left unchanged.

4th Floor, Collabera House,
Gotri, Sevasi Road, Vadodara,
Gujarat, 390021
+91-7227048672
  • LinkedIn
  • FaceBook
  • Twitter
  • Instagram
  • Youtube
Courses
  • Cloud and DevOps
  • Internet of Things
  • Development
  • Management
  • Mobile
Companies
  • Workforce Transformation
  • Hire Skilled Talent

Individuals
  • Upgrade Your Digital Skills
  • Get Hired
Resources
  • Blog
  • Tech News

About

  • About
  • Awards
  • Referrals
  • Careers
  • Locations

Support

  • Contact
  • Site Map

  • United States
  • Global
  • Refund Policy
  • Terms & Conditions
  • Privacy Policy
Copyright © 2023 Cognixia. All rights reserved
×
banner

Cognixia Special Offer