ITIL Framework for the modern world of Digitalization

The webinar will cover:

1. What Is ITIL – A Roadmap
2. How has IT evolved
3. Why ITIL4 now?
4. The ITIL4 approach
   •   The 4 Dimensions Of Service Management
   •   Guiding Principles
   •   Service Value Chain
   •   ITIL4 Practices
   • Continual Improvement
5. Roadmap To ITIL4 Certification
6. Conclusion

Every participant who attends the complete webinar will receive a Certificate of Participation from Cognixia.