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The Information Technology Infrastructure Library or ITIL is a set of practices and frameworks for IT service management that focuses on aligning the IT services with business needs, to make IT functions a strategic part of the business and not just a support function. The latest version of ITIL is ITIL 4, launched in 2019. ITIL 4 focuses on co-creating value and driving organizational success in the digital era. ITIL 4 takes a modular, tiered approach to learning and offers a complete certification path for individuals to help them be equipped with the skills and knowledge they need to accomplish their digital transformation goals. The first step on this ITIL certification path is the ITIL 4 Foundation certification.

The ITIL 4 Foundation training and certification introduces an end-to-end operating model for the creation, delivery, and continual improvement of technology-enabled products and services. This ITIL certification is for anybody who aims to understand the key concepts of IT and digital service delivery. The ITIL Foundation certification is also intended for anybody keen to help their organization embrace the new service management culture. The ITIL 4 Foundation training and certification is a good fit for both – individuals who are just beginning their ITIL journey and also for those looking to upgrade their existing ITIL knowledge.

Cognixia’s ITIL 4 Online certification training covers important aspects of the ITIL Foundation certification, such as how modern IT and digital service organizations operate, how value streams increase speed and efficiency, how cultural and behavioral principles guide work that would benefit the organization at large, and how to apply the commonly-used service management terms and concepts.

Cognixia – an Axelos Authorized Training Organization (ATO) offers the complete ITIL 4 certification training portfolio. Our ITIL 4 training helps individuals, as well as the corporate workforce, get certified in ITIL to leverage the knowledge and skills of the ITIL 4 Foundation in their workplace. Our live instructor-led online ITIL 4 certification training covers all the important topics like the concept of a service, services, risk, cost, and service management, service relationship management, the four dimensions of service management, the guiding principles of service management, the service value system, the service value chain, the general management practices, the service management practices, and the technical management practices.

This ITIL Foundation certification training does not have any prerequisites to be eligible for the training & ITIL 4 Foundation certification.

Please note, this course and all of our accredited ITIL courses are only offered together with the respective exam.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserve


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Assured success with 99.8% pass rate*
Our ITIL 4 Foundation training and certification program has a remarkable pass rate of 99.8%. With our immersive learning approach, experienced and renowned trainers, and a proven track record across multiple public and private schedules worldwide, our participants are equipped and confident to pass the ITIL 4 Foundation certification exam on their first attempt.

What you'll learn

Participants will learn the basic concepts of service management:
  • The concept of a service
  • Services, risk, cost and service management
  • Service relationship management
  • The four dimensions of service management
  • Guiding principles of service management
  • The service value system
  • Service value chain
  • General management practices
  • Service management practices
  • Technical management practices


There are no mandatory prerequisites


  • What is ITIL?
  • History of ITIL?
  • The concepts of a service
  • Services and service management
  • Outcomes and outputs
  • Costs and risks
  • Utility, warranty and value
  • Organizations
  • Consumers, customers and users
  • Sponsors
  • Service offerings
  • Service relationship management
  • Service provision
  • Service consumption
  • Service management practices and processes
  • Exercise 1: Basic concepts of service relationship management
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • Exercise 2: Understanding the four dimensions of service management
  • Understanding and using the guiding principles
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
  • Exercise 3: Understanding the guiding principles of service management
  • The service value system
  • The service value chain
  • Service value chain activities
    • Plan
      • Purpose
      • Inputs and outputs
    • Improve
      • Purpose
      • Inputs and outputs
    • Engage
      • Purpose
      • Inputs and outputs
    • Design and transition
      • Purpose
      • Inputs and outputs
    • Obtain and build
      • Purpose
      • Inputs and outputs
    • Deliver and support
      • Purpose
      • Inputs and outputs
  • Exercise 4: Service value system and service value chain
  • The general management practices
  • Continual improvement
    • The continual improvement model
  • Information security management
  • Relationship management
  • Supplier management
  • Exercise 5: The continual improvement register
  • Service management practices
  • Service level management
  • Availability management
    • Availability
  • Capacity and performance management
  • Service continuity management
  • IT asset management
    • IT asset
  • Service configuration management
    • Configuration item
  • Change control
    • Change
  • Release management
  • Monitoring and event management
    • Event
  • Incident management
    • Incident
  • Problem management
    • Problem
    • Known error
  • Service request management
  • The service desk
  • The technical management practices
  • Deployment management
  • Exercise 6: Overall review
Practice exam I
Practice exam II
Each participant of this course receives a copy of the following Kindle books:
  • Service Management Foundation 4 Exam Guide
  • Service Management Foundation 4 Exam Questions – Set 1
  • Service Management Foundation 4 Exam Questions – Set 2

Course Description

Time and again, the ITIL® certification has been ranked as one of the highest paying IT certifications of every year. And it is not just another statistic to read, but the real truth. ITIL® certified individuals are very high in demand in the job market across India, especially in the IT hub cities like Bengaluru, Pune, Hyderabad, Chennai, Mumbai, Ahmedabad, NCR, etc. Getting ITIL certified could add immense value to your resume without a doubt.
The Information Technology Infrastructure Library®, commonly abbreviated to ITIL®, is a library of texts describing the frameworks, best practices, and guidelines for effectively delivering IT services across organizations. The ITIL® certification scheme has multiple levels – from foundation to expert and master, validating the knowledge and skills of an individual in the field of effective IT service management.
The latest version of ITIL® – ITIL® 4 was launched in 2019, and by early 2020, all the certification tracks under the ITIL® certification scheme were updated to the latest ITIL 4 version. It is highly recommended for everyone now to get certified in the latest ITIL 4 certification tracks only.
Cognixia’s ITIL 4 Foundation training introduces participants to ITIL 4. It focuses on the important guiding principles and best practices employed by organizations across the globe for generating value and delivering high-quality as well as cost-effective services to consumers and customers. This ITIL 4 training acquaints participants with how the ITIL best practices can be used to achieve business goals, meet business needs while improving efficiency and effectiveness of the IT service functions.
The ITIL 4 Foundation course is highly recommended for IT professionals, service desk professionals, business professionals, executive leadership, service management professionals, Incident managers, problem managers, business relationship managers, change managers, quality improvement professionals and anyone interested or involved in application of ITIL® 4 concepts and practices

This ITIL 4 Foundation training covers:

  • The concept of a service
  • Services, risk, cost and service management
  • Service relationship management
  • Four dimensions of service management
  • Guiding principles of service management
  • Service value system
  • Service value chain
  • General management practices
  • Service management practices
  • Technical management practices
The trainers for our ITIL 4 training are highly experienced ITIL trainers with many years of experience in IT service management. They have qualified for delivering ITIL trainings and are ranked as some of the best ITIL trainers in the world. Their vast experience enables them to deliver effective ITIL trainings and has enabled us to achieve one of the highest pass rates among all ATOs in the world.

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Course Feature

Course Duration
24x7 Support
Lifetime LMS Access
Price match Guarantee


The ITIL 4 Foundation course is highly recommended for:

  • IT professionals
  • Service desk professionals
  • Business professionals
  • Executive leadership
  • Service management professionals
  • Incident managers
  • Problem managers
  • Business relationship managers
  • Change managers
  • Quality improvement professionals
  • Anyone interested or involved in application of ITIL 4 concepts and practices
A minimum internet speed of 2 MBPS is recommended.
All the sessions are recorded. So even if you miss a class, you can access a recorded video of the session in your LMS.
You will get lifetime access to LMS and all the learning material in it.