Skip to content
cognixia-logo-white-text
  • Contact
  • Profile
  • Approach
  • Companies

    Cognixia Approach Uncover skill gaps in your human capital, acquire agile training solutions, and plot your roadmap to a future-proofed workforce. Get Started Workforce Transformation Enterprise digital empowerment starts with a digitally-enabled workforce. Discover how Cognixia can deliver the right mix of skills to your talent. Transform Now Hire Skilled Talent Transform your talent acquisition…


    Know More
    Quick Link
    CompaniesCompanies
    Companies
    • Workforce Transformation

      Upskill your existing workforce with our digital training solutions Hire digitally native talent to solve your? digital needs Rewire by Cognixia Full team of industry veterans as trainers Customized training solutions to suit the needs of companies 24/7 support for learners anywhere in the world Course completion certification A globally-recognized certificate after course completion. Hands-on…


      Know More
      Quick Link
      Workforce TransformationWorkforce Transformation
      Workforce Transformation
    • Hire Skilled Talent

      Hire digitally native talent to solve your digital needs Skills Attitude Assessments Mindset Assessments Location Based To know more about JUMP Contact Us


      Know More
      Quick Link
      Hire Skilled TalentHire Skilled Talent
      Hire Skilled Talent
  • Individuals

    Upgrade Your Digital Skills Specialize your talents, learn new skills and stay indispensable to your organization with Cognixia’s upskilling programs. Learn More   ❱ Get Hired Fast-track your path to career growth with thousands of fresh opportunities and find the job you’ve always dreamed of. Learn More   ❱


    Know More
    Quick Link
    IndividualsIndividuals
    Individuals
    • Upgrade Your Digital Skills

      Enhance your digital skillset with our robust course offering Direct mentorship with experienced instructors Classroom, virtual, self-paced and hybrid learning modes Lifetime access to all training materials To know more on what course you should pick Contact Us


      Know More
      Quick Link
      Upgrade Your Digital SkillsUpgrade Your Digital Skills
      Upgrade Your Digital Skills
    • Get Hired

      Apply today to launch your digital career Apply Get Trained Location Based To know more about JUMP Contact Us


      Know More
      Quick Link
      Get HiredGet Hired
      Get Hired
  • Courses

    Dive into the latest technology frameworks and business paradigms to build a future-proofed career


    Know More
    Quick Link
    CoursesCourses
    Courses
    • Industry

      • Global Aviation
      • Global Automobile
      • Global BFSI
      • Global E-commerce
      • Global Food-tech
      • Global Healthcare
      • Global Media and Entertainment
      • Global Oil and Gas
      • Global Pharmaceutical
      • Global Telecommunication

      Know More
      Quick Link
      IndustryIndustry
      Industry
    • Application Development

      • Python v3.7
      • Self-Paced Python Developer Training
      • Self-Paced Java Programming Training

      Know More
      Quick Link
      Python v3.7Python v3.7
      Application Development
    • Big Data and Analytics

      • CouchDB
      • Self-Paced Analytics with R
      • Self-Paced Big Data Hadoop Administrator Training
      • Self-Paced Big Data Hadoop Developer Training

      Know More
      Quick Link
      Cassandra DeveloperCassandra Developer
      Big Data and Analytics
    • Business Intelligence

      • QlikView
      • Microstrategy

      Know More
      Quick Link
      MicrostrategyMicrostrategy
      Business Intelligence
    • Cloud and DevOps

      • Cloud Development Professional Training
      • Advanced Ansible Training
      • DevOps Training
      • Advanced DevOps Training
      • GCP- Google Cloud Platform
      • DevOps Plus Training
      • Cloud Computing with AWS Training

      Know More
      Quick Link
      DevOps Plus TrainingDevOps Plus Training
      Cloud and DevOps
    • Cyber Security

      • Cyber Crime and Cyber Security Training
      • Self-Paced Linux Administration Training

      Know More
      Quick Link
      Cyber Crime and Cyber Security TrainingCyber Crime and Cyber Security Training
      Cyber Security
    • Development

      • Docker and Kubernetes Bootcamp
      • FULL Stack (MEAN) Developer Training
      • Google Certified Android App Development Training
      • Blockchain Training
      • Apache Spark & Scala Training
      • Big Data Hadoop Administrator Training
      • Big Data Hadoop Developer Training

      Know More
      Quick Link
      Docker and Kubernetes TrainingDocker and Kubernetes Training
      Development
    • Internet of Things

      • Internet of Things Security Expert Training
      • IoT Analytics Training
      • Internet of Things (IoT) with Amazon Web Services (AWS)
      • IoT Security Training
      • Self-Paced Internet of Things
      • Azure IoT

      Know More
      Quick Link
      Internet of Things (IoT) TrainingInternet of Things (IoT) Training
      Internet of Things
    • ITIL® and IT Service Management

      • ITIL® 4 Awareness
      • ITIL® Service Operations
      • ITIL® Foundation (v3, 2011)
      • ITIL® 4 Foundation
      • ITIL® Service Design

      Know More
      Quick Link
      ITIL® 4 FoundationITIL® 4 Foundation
      ITIL® and IT Service Management
    • Java/J2EE

      • Web Services
      • Spring Cloud
      • Node.js
      • Angular.JS
      • Spring Boot

      Know More
      Quick Link
      Spring BootSpring Boot
      Java/J2EE
    • Machine Learning and Analytics

      • Tableau Training
      • Machine Learning, AI, & Deep Learning Training
      • Machine Learning with Python and R
      • Advanced Machine Learning with Deep Learning Training
      • Machine Learning with Python Training

      Know More
      Quick Link
      Machine Learning with Python TrainingMachine Learning with Python Training
      Machine Learning and Analytics
    • Management

      • PMP Training
      • Certified Scrum Master Training
      • Six Sigma Black Belt Training
      • Six Sigma Green Belt Training

      Know More
      Quick Link
      PMP TrainingPMP Training
      Management
    • Microsoft Technologies

      • AZ-300: Microsoft Azure Architect Technologies
      • AZ-104: Microsoft Azure Administrator
      • AZ-103: Microsoft Azure Administrator
      • AZ-101: Microsoft Azure Integration & Security
      • AZ-100: Microsoft Azure Infrastructure & Deployment

      Know More
      Quick Link
      AZ-104: Microsoft Azure AdministratorAZ-104: Microsoft Azure Administrator
      Microsoft Technologies
    • Mobile

      • Self Paced Android App Development

      Know More
      Quick Link
      React NativeReact Native
      Mobile
    • Web Technologies

      • React.js
      • Knockout.js
      • JavaScript & Ajax
      • HTML5 AND CSS3
      • Ember.JS
      • Backbone.js

      Know More
      Quick Link
      HTML5 AND CSS3HTML5 AND CSS3
      Web Technologies
  • Events


    Know More
    Quick Link
    EventsEvents
    Events
    • Master Class


      Know More
      Quick Link
      Master ClassMaster Class
      Master Class
    • Webinars


      Know More
      Quick Link
      WebinarsWebinars
      Webinars
    • Workshops


      Know More
      Quick Link
      WorkshopsWorkshops
      Workshops
  • Resources


    Know More
    Quick Link
    ResourcesResources
    Resources
    • Blog


      Know More
      Quick Link
      BlogBlog
      Blog
    • Podcast


      Know More
      Quick Link
      PodcastPodcast
      Podcast
    • Tech News


      Know More
      Quick Link
      Tech NewsTech News
      Tech News
  • About

    Mission To bring about a shift in the mindsets of people and enterprises through future-proofed, digitally-ready talent solutions. We shape the future by grooming the next generation of disruptors, innovators and leaders and aim to bridge the global supply/demand gap in the number of digital-ready professionals who are skilled in the technologies of tomorrow.


    Know More
    Quick Link
    AboutAbout
    About
    • Awards

      Cognixia creates some of the most comprehensive and relevant online learning experiences for professionals in nearly every field imaginable. And we’re proud to be recognized for the passion and dedication that we bring to thousands of lives.


      Know More
      Quick Link
      AwardsAwards
      Awards
    • Careers

      Apply for a dream career at Cognixia. Join our global team of thought leaders and educators as we transform people and companies. Think you could add something we have missed? Why not submit your CV and a covering letter?


      Know More
      Quick Link
      CareersCareers
      Careers
    • Our Culture

      Disciplined in performance Responsive in approach Passionate to achieve Competitive to succeed Industrious from start to finish


      Know More
      Quick Link
      Our CultureOur Culture
      Our Culture
    • Locations


      Know More
      Quick Link
      LocationsLocations
      Locations
    • Referrals

      Success tastes best when shared. Tell us about a friend, colleague or a family member, who might be interested in pursuing a career in digital technologies or transforming their workforce.


      Know More
      Quick Link
      ReferralsReferrals
      Referrals
  • Contact
  • Cart
  • Profile
Search Course
banner

How to use AWS to build a chatbot

HomeResourcesBlogHow to use AWS to build a chatbot
July 21, 2023 | AWS
Read Time: 06:06

Chatbots have now become a common feature of the e-commerce environment and are spreading into various fields of business and technology. Simply said, if you aren’t investing in chatbots, you are missing out.

Salesforce’s State of the Connected Customer study states:

  • 86% of consumers prefer to speak to a chatbot than fill out a form to get answers.
  • 77% expect chatbots to turn their expectations of businesses in the next five years.
  • Considering developing technologies such as chatbots and voice assistants, 58% of customers think they have higher expectations of businesses.
  • 54% of customers expect companies to change the way they connect with them.

It’s simple to lose a client who is irritated because your customer service phone line’s timings or hours don’t correspond with their availability. Or a customer who has been on wait for too long due to an available agent. Chatbots eliminate this possibility.

Many of you are familiar with Alexa, Amazon’s helpful and cheerful assistant who can play music for you, tell you jokes, and humor you with how it’s not going to take over the world. However, not everyone is familiar with Amazon Lex.

Lex is a deep-learning conversational interface that serves as the brains behind the nice female voice on the Amazon Echo & the Echo Dot.

Amazon Lex sticks to the core chatbot architecture that all the major cloud-based Conversational AI providers use. It allows you to create intents, entities, your script (dialogue phrase), and, of course, the dialogue flow.

But how to build a successfully running chatbot with AWS?

This blog will show you how to build your chatbot using AWS Lex.

 

Technology stack to build a chatbot

To use Amazon Lex, you must currently be an Amazon Web Services user. Consider leveraging additional AWS ecosystem services when working with the framework, such as:

  • Amazon Connect :

    Connect is an affordable omnichannel cloud contact center solution that enables dynamic customer-agent interactions. All client communications, including chatbot chats, can be routed here.

  • Amazon Polly :

    Amazon Polly lets its users automate text-to-speech synthesizing and create speech-enabled chatbot apps that operate as voice assistants, accept instructions, or answer inquiries.

  • Amazon Chatbot :

    AWS Chatbot monitors your Slack and Amazon Chime chat groups for warnings, diagnostics, and support issues, among other things. It’s a simple way to keep everyone on the team informed when you’re integrating the native chatbot and debugging in the early days of the launch.

  • AWS Lambda:

    This service provides a platform for running code without the need for server administration. It’s a cost-effective approach to run your chatbot software because you’re just paid per 100ms of code execution or compute time used.

  • Amazon Simple Notification Service:

    A flexible chatbot should allow system-to-system communication (as well as app-to-person communication if your chatbot is integrated into an app). Amazon SNS enables you to send messages to millions of people at scale through SMS or mobile push.

 

Building a chatbot with AWS Lex

It takes less than two hours to build a native chatbot using Amazon Lex and other AWS ecosystem services, even for those with no programming knowledge.

Here’s how to develop a chatbot in Lex in six steps:

  1. Create a custom Lex bot

    Log in to AWS and go to Lex. Click “Get Started” to configure the service. Then “Create” and choose “Custom Bot.” Fill in the name and output voice for your bot while creating it, or choose “This is only a text-based app.” Set the “Session Timeout” column to one minute and choose “No” for “COPPA.” Then select “Create.”

  2. Assign an intent

    Click “Create intent” and then on “Create new intent.”

    Suppose you want your bot to display recent orders when your clients ask it to. The intent should be called “ListRecentOrders”.

    Under “Sample Utterances,” provide variants of sentences that a user could use while attempting to recover their recent orders. They might include:

    • List my orders
    • List recent orders
    • Display/Show the orders
    • Show recent orders

    To get those recent orders, you must have Amazon Connect configured with a database of client data, including purchase history.

  3. Create a Lambda function.

    • Navigate to the IAM console and select “Roles,” then click on “Create role,” and finally “Lambda”
    • Click “Next: Permissions” and then search for “Lambda basic” in the search field
    • Select “AWSLambdaBasicExecutionRole”
    • Give it the name “basic-lambda-execution” and then choose “Create role”
    • Click “Create function,” “Author from scratch”
    • Then type “BotHandler” as the function name in Lambda
    • Select the role from IAM and then click “Create function”
  4. Build and test the bot

    • Return to Lex Console and pick the bot you created in step one
    • Choose the intent, then scroll down to “Fulfilment” and choose “AWS Lambda Function”
    • Then choose “BotHandler,” the function from step three
    • Click “Build” and then test it by launching the chatbot and inputting one of the example utterances from step 2
  5. Set up Amazon Cognito

    • Amazon Cognito may provide your app authorization to communicate with mobile applications and other external sources. Open Cognitio Console and choose “Manage Federated Identities,” followed by “Create New Identity Pool”
    • Before establishing the pool, name it “LexBotPool”
    • Select “Enable access to unauthenticated identities”
    • Leave all of the settings at their defaults and click “Allow”
    • Change the environment to Javascript on the following page and copy the example code for subsequent incorporation of the bot into your native app
    • Then, in the IAM interface, choose “Roles,” and add the policies “AmazonPollyReadOnlyAccess” and “AmazonLexRunBotsOnly” to the Cognito roles you created previously

That is the complete process, aside from attaching the bot to an app! You now have a functioning chatbot with a specified function. That is only one of many methods to create a chatbot in Amazon Lex, but the possibilities are limitless due to the framework’s flexibility and the ecosystem’s enormous number of AWS products and services.

AWS cloud computing training can help you with the knowledge and skills you need to efficiently take advantage of AWS services, resulting in increased career chances and job prospects. Individuals can effectively traverse the AWS ecosystem, create scalable solutions, and optimize cloud infrastructure for organizations with hands-on expertise obtained via training.

How to use AWS to build a chatbot
Read a Blog post: How Netflix uses AWS to provide a seamless global service

Get certified in AWS with Cognixia

In addition to the top five resume writing tips mentioned above, having AWS cloud computing training can be an excellent asset for cloud solution architects. An AWS certification demonstrates to potential employers that you have the knowledge and skills to design, deploy, and manage applications on the AWS platform.

According to a survey by Global Knowledge, AWS-certified professionals earn higher than non-certified professionals in the same role. In addition, having an AWS certification can open new job opportunities and increase your chances of landing your dream job.

Therefore, if you are a cloud solution architect looking to advance your career, consider getting an AWS certification and highlighting it on your resume. By doing so, you can differentiate yourself from other candidates and increase your chances of landing your desired job.

Enroll in Cognixia’s cloud computing with AWS training course and upgrade your skill set. You can influence your career and future with our hands-on, live, highly interactive, and instructor-led online course. You may benefit in this competitive market by providing an extremely user-friendly online learning experience. We will assist you in improving your knowledge and adding value to your talents by offering engaging training sessions.

Cognixia’s AWS cloud computing certification course discusses the basics of AWS & cloud computing, then moves on to more advanced concepts, like service models (IaaS, PaaS, SaaS), Amazon Private Virtual Cloud (AWS VPC), and more.

This online AWS cloud computing course will cover the following concepts:
  • Introduction to AWS & Cloud Computing
  • EC2 Compute Service
  • AWS Cost Controlling Strategies
  • Amazon Virtual Private Cloud, i.e., VPC
  • S3 – Simple Storage Service
  • Glacier
  • Elastic File System
  • Identity Access Management (IAM)
  • ELB (Elastic Load Balancer)
  • Auto Scaling
  • Route53
  • Cloud Formation & Cloud Former
  • Simple Notification Service (SNS)
  • CloudWatch
  • Relational Database Service (RDS)
  • CloudFront
  • Elastic Beanstalk
  • CloudTrail
  • AWS Application Services for Certifications
Tagged AWS
  • Share
  • LinkedIn
  • FaceBook
  • Twitter
  • Email
  • RSS

Post navigation

〈 Five Tips to Secure Your Azure Resources
The Growing No Code Community 〉
  • Share
  • LinkedIn
  • FaceBook
  • Twitter
  • Email
  • RSS

Related Courses

Leading SAFe® 5.1 Training  (SAFe® Agilist Certification)
Leading SAFe® 5.1 Training (SAFe® Agilist Certification)
Professional Scrum Master – Level II
Professional Scrum Master – Level II
Certified Information Systems Security Professional (CISSP)
Certified Information Systems Security Professional (CISSP)
Machine Learning & Deep Learning
Machine Learning & Deep Learning

Recent Posts

How is Azure Quantum helping speed up drug discovery?
How is Azure Quantum helping speed up drug discovery?
How does AWS support Edge Computing?
How does AWS support Edge Computing?
How is Data Hoarding harmful for businesses?
How is Data Hoarding harmful for businesses?
What is GitOps?
What is GitOps?

Get future Insights

Subscribe to our newsletter for updates on our latest opportunities, courses and events.

  • This field is for validation purposes and should be left unchanged.

4th Floor, Collabera House,
Gotri, Sevasi Road, Vadodara,
Gujarat, 390021
+91-7227048672
  • LinkedIn
  • FaceBook
  • Twitter
  • Instagram
  • Youtube
Courses
  • Cloud and DevOps
  • Internet of Things
  • Development
  • Management
  • Mobile
Companies
  • Workforce Transformation
  • Hire Skilled Talent

Individuals
  • Upgrade Your Digital Skills
  • Get Hired
Resources
  • Blog
  • Tech News

About

  • About
  • Awards
  • Referrals
  • Careers
  • Locations

Support

  • Contact
  • Site Map

  • United States
  • Global
  • Refund Policy
  • Terms & Conditions
  • Privacy Policy
Copyright © 2023 Cognixia. All rights reserved
×
banner

Cognixia Special Offer

  • This field is for validation purposes and should be left unchanged.